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Terms and Conditions

1. Introduction

Welcome to galahome.in! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from galahome.in, you agree to comply with the terms outlined below. Please read them carefully. If you do not agree to any part of these terms, please refrain from using our services.

2. About Us

galahome.in is a leading e-commerce platform offering high-quality tiles, sanitaryware, and related products. We aim to provide our customers with a seamless online shopping experience and top-notch customer service.

For inquiries, contact us at:

3. Products and Services

  1. Product Information:

    • We strive to ensure that product descriptions, images, and specifications on our website are accurate. However, slight variations in color, texture, size, and finish may occur due to digital displays or production processes.
    • Tiles are engineered products, and batch-to-batch variations are normal. We recommend ordering additional tiles to account for batch differences and wastage.

  2. Damage Tolerance:

    • A tolerance of up to 2% damage during delivery is considered normal due to the fragile nature of tiles. This includes minor chipping or breakage.

  3. Sanitaryware and Accessories:

    • Please refer to product pages for specific dimensions, care instructions, and warranty details for sanitaryware.

4. Pricing and Payments

  1. Pricing:

    • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
    • Prices are subject to change without prior notice, and galahome.in reserves the right to correct pricing errors.

  2. Payments:

    • We accept secure payments through [Credit Cards, Debit Cards, UPI, Net Banking, Wallets, EMI options, etc.].
    • Payments must be completed in full before dispatch. Orders are confirmed only after successful payment.

  3. Discounts and Offers:

    • Discounts and promotional offers are subject to terms and conditions. They cannot be combined with other offers unless explicitly stated.

5. Shipping and Delivery

  1. Delivery Locations:

    • We deliver across India. Remote locations may incur additional charges and extended delivery timelines.

  2. Delivery Timelines:

    • Estimated delivery times are provided at checkout. Unforeseen circumstances (e.g., weather, strikes) may cause delays.

  3. Inspection on Delivery:

    • Upon delivery, please inspect the product. Report any visible damages within 24 hours to support@galahome.in with photographic evidence.

  4. Damage Tolerance:

    • As mentioned, a 2% damage tolerance is expected during transit. This does not qualify for a replacement or refund.

6. Returns, Replacements, and Refunds

  1. Eligibility:

    • Returns and replacements are applicable only for defective, damaged (beyond 2% tolerance), or incorrect products delivered.
    • Products such as custom-cut tiles, clearance items, and opened sanitaryware are non-returnable.

  2. Process:

    • Initiate a return request by contacting customer support within 7 days of delivery.
    • Products must be returned in their original packaging, unused, and in resaleable condition.

  3. Refunds:

    • Approved refunds will be processed within 7-10 business days after receipt and inspection of the returned item.

7. Product Warranties

  1. Manufacturer Warranty:

    • Certain products come with manufacturer warranties. Refer to individual product pages for details.

  2. Exclusions:

    • Warranties do not cover damages caused by improper installation, negligence, or normal wear and tear.

  3. Tiles:

    • As an engineered product, tiles may have slight variations in color, size, and texture, which do not fall under warranty claims.

8. Intellectual Property

  1. Content Ownership:

    • All content on galahome.in, including text, images, designs, and logos, is owned by galahome.in or licensed for use. Unauthorized use is prohibited.

  2. Trademarks:

    • Trademarks displayed on our website are the property of their respective owners.

9. Limitation of Liability

  1. Use of Products:
    • galahome.in is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
  2. Damage Tolerance:
    • Up to 2% damage in tiles during transit is considered acceptable, and no claims will be entertained for such cases.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

11. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [Your City/State].

12. Changes to Terms

galahome.in reserves the right to update these terms and conditions at any time. Changes will be posted on this page with a revision date.

13. Contact Us

For questions or assistance, please reach out:

  • Email: galahome@galagroup.in
  • Phone: +91 98868 32000
  • Address: 339/1-1, Gala House,Mysore Road,Bapujinagar Godown Address : No 14, NTY Layout, Mysore Road, Bengaluru, Karnataka