Privacy Policy - Gala Bath World

Effective Date: 1st Jan 2025

Last Updated: 1st Jan 2025

Welcome to GalaHome.in. At GalaHome, we value your privacy and are committed to protecting the personal information you share with us. This Privacy and Cookie Policy outlines how we collect, use, and safeguard your data in compliance with applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and relevant Indian privacy regulations.

1. Information We Collect

1.1 Personal Information

Name, address, email address, phone number, and payment details.
Account login credentials when you create an account with us.

1.2 Non-Personal Information

Device details, IP address, browser type, and browsing history.
Cookies and tracking data to analyze website usage.

2. How We Use Your Information

Your information is used for the following purposes:

To process and deliver your orders.
To provide customer support and resolve disputes.
To send updates on your order status and promotional offers (with your consent).
To improve website functionality and user experience.
To comply with legal obligations and protect against fraud.

3. Sharing Your Information

We do not sell your personal data. However, we may share it under these circumstances:

Service Providers: With third-party logistics, payment processors, and IT service providers.
Legal Obligations: To comply with laws, enforce our Terms of Service, or respond to legal requests.
Marketing Partners: With consent, for targeted advertising and promotions.

4. Data Protection and Retention

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Personal data is retained:

For as long as necessary to fulfill the purposes outlined in this policy.
In compliance with legal, tax, and regulatory requirements.

5. Your Rights

For EU Residents (GDPR):

Right to access, correct, or delete your personal data.
Right to data portability.
Right to withdraw consent at any time.
Right to lodge a complaint with a supervisory authority.

For US Residents (CCPA):

Right to know what personal data we collect.
Right to request deletion of your data.
Right to opt-out of the sale of personal data.

For Indian Residents:

Right to know how your data is used.
Right to access and request corrections.

To exercise your rights, email us at [privacy@galahome.in].

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small data files that are stored on your device when you visit a website. They help us provide a better user experience, analyze website performance, and offer personalized content.

6.2 Types of Cookies We Use

Essential Cookies: Necessary for basic website functionality, such as navigation and secure login.
Performance Cookies: Collect data about how visitors use our website, such as pages visited and time spent on each page, helping us improve site performance.
Functional Cookies: Remember your preferences, such as language settings, so you can have a personalized experience.
Advertising Cookies: Track your online behavior to deliver targeted advertisements that may be relevant to you.

6.3 How We Use Cookies

We use cookies to enhance your browsing experience, including:

Saving your login details for faster access.
Analyzing traffic to improve website design and content.
Delivering personalized recommendations and offers.

6.4 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may impact the functionality of our website. Below are instructions for managing cookies in common browsers:

Google Chrome: Go to Settings > Privacy and Security > Cookies and other site data.
Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data.
Safari: Go to Preferences > Privacy > Cookies and website data.
Microsoft Edge: Go to Settings > Privacy, Search, and Services > Cookies and other site data.

6.5 Retention of Cookie Data

Cookies are stored for varying durations depending on their type:

Session Cookies: Deleted when you close your browser.
Persistent Cookies: Remain on your device until they expire or are manually deleted.

6.6 Third-Party Cookies

We may use third-party cookies from partners such as Google Analytics and Facebook to track user activity and improve our services. These cookies are subject to the respective third-party policies, and we do not control their settings.

6.7 Consent for Cookies

By continuing to use our website, you consent to the placement of cookies on your device. You can withdraw your consent at any time by changing your browser settings.

7. International Data Transfers

For international customers, we ensure that data transfers comply with GDPR (Standard Contractual Clauses) and other relevant regulations. Your data may be stored on servers in India or other locations.

8. Children’s Privacy

GalaHome.in is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.” Your continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at:

Email: galahome@galagroup.in
Phone: +91 98868 32000
Mailing Address: 339/1-1, Gala House, Mysore Road, Bapujinagar, BENGALURU, Karnataka

This Privacy and Cookie Policy is designed to keep you informed about how your data is handled and your rights as a valued customer. Thank you for trusting GalaHome.in.